Frequently Asked Questions

Within Australia only at the moment. We are not able to deliver to New Zealand or other international destinations just yet. If you are shopping from outside Australia, do visit our UK store at dollyanddotty.co.uk.

Standard: $10.00, 2-11 business days (see table below)- Express: $18.00, 1-2 business days, dispatched same business day if ordered before 12:00pm Melbourne time (AEST/AEDT) Standard orders of $200.00 or more: FREE, 2-11 business days (see table below), dispatched next business day Delivery estimates are counted in business days from the day your order is dispatched, rather than the day you place it. For more information on shipping time, please visit our Shipping Info page.

Free standard delivery is applied automatically to orders of $200.00 or more, calculated on the value of the goods after any discounts and before delivery charges.

Standard orders are dispatched the next business day. Express orders placed before 12:00pm Melbourne time (AEST/AEDT) go out the same business day; after 12:00pm, they will go the next business day. We dispatch Monday to Friday, excluding public holidays. Same-day dispatch is only available on Express, so do choose Express at checkout if you need something in a hurry.

One of our Australian courier partners: CouriersPlease, Direct Freight, Team Global Express, Aramex or Australia Post / StarTrack. The carrier is chosen automatically based on your address and the best service available at the time, so we are not able to take requests for a particular courier.

Every order is fully tracked. Your tracking link is emailed to you as soon as your parcel leaves our warehouse.

Do get in touch at sales@dollyanddotty.com.au with your order number if: - Your tracking has not updated for more than 5 business days; - Your parcel is showing as delivered but has not arrived; or - Your order has not arrived within 10 business days of the estimated delivery date. We will chase it up with the carrier straight away. If a parcel is confirmed lost, we will replace it or refund you.

If you have given the courier an Authority to Leave instruction, your parcel counts as delivered once it has been left at your address, and we are not able to take responsibility for it after that point. If you would rather it was not left unattended, do choose an address where someone can sign for it.

Email us as soon as you spot it . If your order has not been picked yet, we can usually put it right. If a parcel comes back to us because the address was incomplete, we are very happy to resend it, though the redelivery postage would need to be paid again.

Please contact us at sales@dollyanddotty.com.au with your order number and we will look into it right away. Occasionally an item is cancelled as out of stock, or something has been missed in packing, or the courier is at the bottom of it. Whatever the reason, we would let you know beforehand and if we did not, we will try our best to put it right.

Of course! Just email us at sales@dollyanddotty.com.au with your order number. However, please note we won't be able to cancel the order once it has gone into picking at our Melbourne warehouse, so the sooner the better. If we get to it before your order is picked, we will cancel it and refund you in full. If it is already on its way to you, no problem. You are still welcome to send it back under our 30-day returns policy.

Please email us at sales@dollyanddotty.com.au as soon as you can with your order number, and we will do our very best. Once your order has gone into picking at our Melbourne warehouse we may not be able to catch it in time, so the sooner the better.

You will get an order confirmation email straight away. Once your parcel leaves our warehouse we will send a second email with your tracking link so you can follow it on its way.

Just occasionally we have to cancel an order before it is dispatched. Usually because an item sold out, or because there was an error in the price or description on the site, or we were not able to verify the payment details. We will always email to explain and refund you in full.

We do. You will find our wholesale site at dollyanddotty.com. Different terms apply to wholesale orders. Our Australian store is for personal, domestic and household use.

It is always worth checking, as our sizing does not always line up with standard Australian sizing. Do have a look at our International Size Chart before you order. The easiest way to get it right first time is to measure your bust, waist and hips and match those to the chart, rather than going by the size you would usually pick up.

They are a close guide, though please do allow a tolerance of around�2cm. Our garments are cut and sewn individually, so small variations between pieces are completely normal.

As a rule of thumb: size down for our polyester styles, and size up for our cotton styles. Polyester has a little more give in it, while cotton sits firmer against the body. If you are still torn, send us your measurements and the style you are looking at, and we will happily help you choose.

Screens vary quite a lot from device to device, so a shade can look a little different in person to how it appears on yours. Prints and patterns can also sit slightly differently from one garment to the next, depending on where each piece falls on the roll of fabric, which does mean your dress is a little bit one of a kind. If a colour is not what you were hoping for, you are welcome to send it back within 30 days.

Every garment comes with care instructions on the label, and following them will keep it looking lovely for years to come. If you are ever unsure about a particular fabric or print, just let us know and we will talk you through it.

They are, every price on our Australian store is in Australian dollars and includes 10% GST. The total shown at checkout, delivery included, is exactly what you will pay.

We currently accept credit and debit cards through Shopify Payments. All available payment methods are shown at checkout.

Nothing at all. Your order ships from our Melbourne warehouse, so there is no customs charge, no import duty and no handling fee to worry about.

Yes, a tax invoice showing our ABN and the GST included in your order is issued with your order or by email. If you would like another copy, just let us know.

Absolutely. Card payments are handled by Shopify Payments over encrypted connections, and we never see or store your full card details.

We offer a 30-day return and exchange policy, alongside your rights under the Australian Consumer Law. To send something back because you have changed your mind: - Post it back within 30 days of delivery - It should be unworn, unwashed and in its original condition, with all tags and labels still attached - Pop your order number in with it - Return postage is at your cost, we would recommend a tracked service so you can see it safely on its way. Gift cards and items marked as "No return" are not able to be returned for change of mind. You will find the full details on our Returns & Refunds page.

Simply post the item back to the returns address below with your order number inside the parcel, so we can match it up to your order. If your item is faulty, damaged or incorrect, please email us at sales@dollyanddotty.com.au first so we can sort out your remedy and make it right for you.

Dolly and Dotty Returns c/o Invenco 1B / 120 Northcorp Boulevard Broadmeadows VIC 3047 Australia Do please post your return. Our fulfilment centre is not a shop, so it is not able to take walk-in returns, exchanges or any in-person transactions. Returns sent to any other address may be delayed or refused.

Yes, of course. Within the same 30 days, and on the same condition as any other change of mind return. Just post the item back with your order number and a note of what you would like instead. Once it is on its way, drop us an email at sales@dollyanddotty.com.au so we know to look out for it. - Return postage to us is at your cost. - Exchanges do depend on stock at the time your return reaches us. - If the item you would like is a different price, we will either refund the difference or send you a payment link for the balance. - Your replacement goes out as soon as your return has been received and checked over.

We will email you and refund you instead, so you are never left waiting. We are not able to hold stock against a parcel that is still in transit, so if you have your heart set on a particular size, it is worth placing a new order for it and sending the original back separately.