We currently ship within Australia only. We are not able to deliver to New Zealand or any other international destination at this time. If you are outside Australia, please shop our UK store at dollyanddotty.co.uk.

Delivery charges

All prices are in Australian dollars and include GST. 

Delivery times vary depending on where in Australia your order is going:

Express orders placed before 1:00pm Melbourne time (AEST/AEDT) go out the same business day. Orders placed after 1:00pm go out the next business day, so please allow one extra business day. Express is the only service we can send out the same day, so please choose it at checkout if you need your order in a hurry.

Deliveries to regional and remote areas within each state or territory take longer than the ranges above, please allow additional time. We pack and send orders Monday to Friday, excluding public holidays. All timeframes are estimates and are not guaranteed; they can be affected by carrier delays, weather, remote-area routing, peak periods and public holidays.

Free standard delivery applies automatically to orders of $200.00 or more, calculated on the value of the goods after any discounts and before delivery charges.

Couriers and tracking

Your order is delivered by one of our Australian courier partners - CouriersPlease, Direct Freight, Team Global Express, Aramex or Australia Post / StarTrack. The courier is assigned automatically based on your delivery address and the best available service at the time, so we are not able to accept requests for a specific carrier.

Every order is fully tracked. Your tracking link is emailed to you as soon as your parcel leaves our warehouse.

GST

All prices shown on our Australian store are in Australian dollars (AUD) and include 10% GST. There is nothing extra to pay on delivery - no customs charges, no import duty and no handling fees, because your order ships from our Melbourne warehouse.

A tax invoice showing our ABN and the GST included in your order is issued with your order or by email.

Missing or delayed parcels

Please get in touch at sales@dollyanddotty.com.au with your order number if:

•      your tracking has not updated for more than 5 business days;

•      your parcel is showing as delivered but has not arrived; or

•      your order has not arrived within 10 business days of the estimated delivery date.

We will investigate with the carrier straight away. If a parcel is confirmed lost, we will replace it or refund you. This is your right under the Australian Consumer Law and nothing on this page affects it.

We cannot be held responsible for parcels left in an unsafe location where you have given the courier an Authority to Leave instruction, so please choose a delivery address where someone can sign for your parcel if you would prefer it not to be left unattended.

Incorrect addresses

Please double-check your delivery address at checkout. Email us as soon as you spot a mistake. If your order has not been picked yet, we can usually put it right. If a parcel is returned to us because the address was incorrect or incomplete, we are happy to resend it, but the redelivery postage will need to be paid again.

Returns

If you have changed your mind, simply post your return to the address below with your order number inside the parcel. If your item is faulty, damaged or incorrect, please email us at sales@dollyanddotty.com.au before sending anything back. See Returns & Refunds for the full process.

Dolly and Dotty Returns

c/o Invenco

1B / 120 Northcorp Boulevard

Broadmeadows VIC 3047

Australia

Please post your return. Our warehouse is not a retail location and cannot accept walk-in returns, exchanges or any in-person transactions.

Contact us

Email: sales@dollyanddotty.com.au

We aim to reply within one business day.

Please note: email is the quickest way to reach us. Our Melbourne fulfilment centre is not a retail location and cannot accept correspondence or in-person requests. Returns go to the address on our Returns & Refunds page.

Company details

Calveos Group Pte. Ltd., trading as Dolly and Dotty

ABN 97 851 862 346

Registered office: 20 Collyer Quay, #09-001, Singapore 049319

Email: sales@dollyanddotty.com.au

Please note: the registered office address above is for company correspondence only. All returns must be sent to the Broadmeadows address above.