If you would like to return something because you have changed your mind, please post it back to us at the address at the end of this page, with your order number inside the parcel. You do not need to contact us first.

If your item is faulty, damaged or incorrect, please email us first at sales@dollyanddotty.com.au so we can arrange your remedy and cover your return postage.

Change of mind returns

We are happy to accept a return if you simply change your mind, on the following conditions:

•      The item must be returned within 30 days of delivery.

•      It must be unworn, unwashed, undamaged and in its original condition, with all tags and labels still attached.

•      Your order number must be included in the parcel. Without it we may not be able to match your return to your order, which will delay your refund.

•      Return postage is at your cost. We recommend a tracked service, until the parcel reaches us it remains your responsibility, and we cannot refund an item we have not received.

Every return is inspected when it arrives at our fulfilment centre. Items showing signs of wear - marks, stains, hair, fragrance, make-up transfer, damage or missing tags - do not qualify as a change of mind return. Where that happens we will get in touch, and we can post the item back to you.

Once your return has been received and inspected, we will refund the purchase price of the goods to your original payment method within 5 business days. Original delivery charges are not refunded on change of mind returns.

Exclusions: We cannot accept change of mind returns on gift cards or on items marked as made to order.

Exchanges

You are welcome to exchange an item for a different size or colour within the same 30 days, on the same conditions as any other change of mind return.

Post the item back to the returns address below with your order number and a note of what you would like instead. Once it is on its way, email us at sales@dollyanddotty.com.au so we know to look out for it.

•      Return postage to us is at your cost.

•      Your replacement is sent out with a second delivery fee.

•      Exchanges depend on stock at the time your return reaches us.

•      If the item you would like is a different price, we will either refund the difference or send you a payment link for the balance.

•      Your replacement is dispatched as soon as your return has been received and inspected.

If the size you want sells out before your return arrives, we will email you and refund you instead. We are not able to hold stock against a parcel that is still in transit, so if you have your heart set on a particular size, it is worth placing a new order and sending the original back separately.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If an item does not meet one of those guarantees -for example, it is not of acceptable quality, or it does not match its description - we will replace it or refund you.

These rights apply to sale, discounted and clearance items exactly as they do to full-price items. Our change of mind policy above is offered voluntarily, in addition to your Australian Consumer Law rights, and does not limit them in any way. Clause 10 of our Terms and Conditions sets those rights out in full.

Faulty, damaged or incorrect items

If something arrives faulty, damaged, incorrect or not as described, please email sales@dollyanddotty.com.au with your order number and photographs of the issue before sending anything back. We will respond within 2 business days and sort out the remedy you are entitled to.

Faults reported within 30 days. If a manufacturing fault appears within 30 days of delivery, get in touch and we will replace the item or refund you.

After 30 days. We will still assess your claim. What we look at is whether the garment has a manufacturing fault. Consumer guarantees do not cover normal wear and tear, marks or snags from wear, damage caused by accident or misuse, alterations made to the garment, or damage from not following the care instructions on the label.

You will not be out of pocket for returning an item that does not meet a consumer guarantee — we will reimburse your return postage. Please use the cheapest postage option available to you and send us a photo of the receipt so we can refund it.

You do not need the original packaging to make a claim, though we will need your order confirmation or tax invoice as proof of purchase.

If a refund is due, we will refund the purchase price and the original delivery charge.

Refunds

Refunds are processed to your original method of payment, and you will receive a “Credit Memo” email confirming the refund amount. If you paid by credit or debit card, please be aware that your bank can take up to a further 7 business days for the funds to appear as a credit in your account.

If we decide not to process a refund, we will contact you with an explanation.

Where to send your return

Dolly and Dotty Returns

c/o Invenco

1B / 120 Northcorp Boulevard

Broadmeadows VIC 3047

Australia

Please post your return. Our fulfilment centre is not a retail location and cannot accept walk-in returns, in-person exchanges or over-the-counter transactions.

Returns sent to any other address may be delayed or refused.

Contact us

Email: sales@dollyanddotty.com.au

We aim to reply within one business day.